1. What is a pre-order?

Sole Food Sneakers offers a pre-order service where you select from our list of items that are going to be released that week. Just pay the deposit to reserve your pre-order, then let us handle the rest and ship your pre-order to you for FREE!

2. How do I place a pre-order? 

Go to the pre-order page by clicking here or by clicking the "Pre-order" tab. There you will see the item(s) available to pre-order that week and can make your selection(s). To successfully place your pre-order select the item(s) and size(s), add it to your cart and then begin the checkout process where you will be prompted to pay a refundable deposit of $55 plus tax and provide your preferred method of contact.

3. Why is the deposit refundable?

The reason the deposit is refundable is in the (very unlikely) case we are not able to fulfill your pre-order. If we are not able to fulfill your order we will refund you the full deposit amount with tax included.

4. What happens to my deposit?

The refundable deposit will be applied to the overall cost of the pre-order and we will contact you for the remaining balance after securing your item. 

For example, if the cost of a pre-order was $276.04 including tax, after deducting the cost of the deposit ($59.54 including tax) the remaining balance would be $216.49.

5. What happens after we secure your desired item(s)?

Upon successful fulfillment of your pre-order we will reach out to you via the contact information you provide at checkout to inform you that we were successful and send your remaining balance invoice from our email, [email protected].

6. When do I pay the remaining balance?

Once we receive your pre-order product we will send you confirmation pictures and your remaining balance invoice which must be paid within 48 hours of receiving the item. 

7. What if the remaining balance invoice is not paid within 48 hours?

If the invoice is not paid within 24 hours your order will be cancelled and your deposit will not be refunded.

8. When will my pre-order be shipped to me?

Please allow at least 3-5 business days for order processing and verification. After payment verification we will send you a shipping confirmation email containing your tracking number. Excluding Sundays and major holidays.

Don't see the answer to your question? Contact us here!